Privacy Policy for Willow+Nan Candle Co.

Privacy Policy for Willow+Nan Candle Co.

Last Updated: April 12, 2026

At Willow+Nan Candle Co., we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data when you visit our website or shop at our Exton storefront.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and shipping/billing addresses.

  • Payment Details: Credit card information and billing details (processed securely through our third-party payment processor clover.

  • Account Information: If you create an account, we store your username and purchase history.

  • Communications: Any information you provide when contacting us for support or vendor inquiries.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your candle orders and event registrations.

  • Send order confirmations, shipping updates, and marketing communications (if you’ve opted in).

  • Manage our vendor marketplace and consignment relationships.

  • Improve our website performance and user experience.

3. Sharing Your Information

We do not sell your personal information. We only share data with trusted third parties necessary to run our business:

  • Service Providers: Shipping carriers (USPS/UPS) and payment processors.

  • Marketing: Email platforms for our newsletters.

  • Legal Requirements: If required by law or to protect our rights.

4. Cookies and Tracking

Our website uses cookies to remember your shopping cart items and analyze site traffic. You can manage your cookie preferences through your browser settings.

5. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To make a request, please contact us using the details below.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us: